The Technical Reference Model
Reference Model and Presentation


Reference Model Document
Click here to download the full Reference Model in pdf format

The overall objective of the Reference Model is to analyse the various ways in which services could be presented to the end users. The approach selected is to group the technologies and the content in a layered architecture. Through that architecture it is easy to:

Identify the interoperability (*) and compatibility (**). This is important not only for providing the services, but also for planning their evolutions.

Understand the legal and regulatory aspects of services.

Understand the competition problematic.

Understand the structural aspects in providing the services (Intranet, Extranet, Internet)

The Reference Model does not intent to address the taxonomy of the content of the services.

* properties of the facilities related to the design of the service
** properties of the facilities as seen from the usage of the service

About Multi mode:

This mode implies that the service could be accessed in more than one way, like PC (Basic Mode) PC + Cable access (Enhanced Mode), public-kiosk (Enhanced Mode). In some cases by nature of the service requires several modes simultaneous in order to be performed.

1st example of Multi mode: Decision by INFOCITIES Management meeting Ammarousion: that when enhanced mode is used, an ancillary Basic Service Mode will be made available. That mode allows any internet user to access all the facilities of the service which could be accessed in basic mode.

2nd example of Multi mode: Citizens which have a PC and an Internet connection, could access public service through basic mode, but will have to receive an official document by mail or by picking it up, at the city hall, or having it printed at the public kiosk..

3rd example: Ordering the software in Basic Mode, and receiving it on CD-ROM.


Reference Model Presentation
Click here to dowload the Presentation that Guy Marechal gave in Liege in October 1998,
it illustrates the basic idea of the Reference Model.


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